A Beginners Guide to Process-Based Management


Process-based management is a type of business model that focuses on the structure and organization of processes within an organization. It seeks to identify, measure, monitor, and analyze how each process contributes to the overall effectiveness of the company.

Process-based management can lead to improved efficiency, cost savings, and improved customer satisfaction. It also helps organizations better understand their operations and create better strategies for future growth.

In this blog post, we’ll go over some basics about process-based management and provide a beginner’s guide to getting started with it. This guide is designed to introduce you to the principles of process-based management and provide you with a basic understanding of how to implement it in your organization.

Whether you are a business owner, manager, or employee, this guide will provide you with the tools you need to effectively manage processes and drive continuous improvement.

What Is Process-Based Management?

Process-based management is a system of managing an organization that focuses on the continuous improvement of processes. It is a way of thinking about and organizing work that involves breaking down larger tasks into smaller, more manageable pieces and focusing on continuous improvement. The main goal of process-based management is to optimize the efficiency and effectiveness of an organization’s processes. 

Processes are the basic building blocks of any organization, and they are essential for achieving desired outcomes. In order to manage processes effectively, it is necessary to have a clear understanding of what they are, how they work, and how they can be improved.

Process-based management involves identifying the processes that are essential to the operation of the organization and managing them in a way that ensures they are efficient, effective, and aligned with the organization’s goals and objectives. This requires a deep understanding of the process itself, as well as the people, technology, and other resources that are involved in it.

In order to be effective, all processes must be well-designed and managed effectively. Processes must be continually monitored and improved in order to remain effective over time. Process-based management provides a systematic approach to achieve this continuous improvement. 

The first step in process-based management is to identify the organization’s key processes. These are the core processes that contribute the most value to the organization and its customers. Once key processes have been identified, they should be documented in a process map.

By focusing on continuous improvement, process-based management helps organizations to adapt and evolve in response to changing business needs and conditions. It is a key aspect of modern business management and is essential for achieving long-term success in today’s fast-paced, competitive business environment.

Why Use Process-Based Management?


Most businesses today are managed using a process-based approach. This means that the various departments within the organization are responsible for managing their own processes. The advantages of this approach include:

  1. Improved coordination between departments: When each department is responsible for managing its own processes, there is better coordination between departments. This can lead to improved efficiency and effectiveness overall.
  2. Greater control over the business: With process-based management, businesses have greater control over their operations. By clearly defining processes and establishing clear roles and responsibilities, process-based management helps organizations gain greater control over their operations and ensure that work is completed on time and to the required standard.
  3. Increased transparency: Process-based management provides increased transparency into the inner workings of the organization. This can help identify potential problems and areas for improvement.
  4. Enhanced quality: By focusing on continuous improvement, process-based management helps to ensure that work is done to a high standard and that defects are identified and corrected quickly. This leads to improved quality and customer satisfaction.
  5. Better decision-making: Because process-based management provides greater insight into the business, it can help improve decision-making at all levels of the organization.
  6. Improved customer satisfaction: When businesses are able to manage their processes more effectively, it leads to improved customer satisfaction.
  7. Increased agility: By breaking down larger tasks into smaller, more manageable pieces and continuously improving processes, organizations can become more agile and adapt more quickly to changing business needs and conditions.

Process-based management is a valuable tool for organizations of all sizes and industries. It can be a key factor in the success and long-term sustainability of any organization.

Elements Of A Good Process-Based System

There are many elements of a good process-based system. In order to have an effective and efficient process-based management system, these elements must be in place:

  1. Clear goals and objectives: It is important to have well-defined goals and objectives that are aligned with the overall mission and strategy of the organization. This will help to ensure that processes are designed and managed in a way that supports the organization’s overall direction and purpose.
  2. Process mapping: Process mapping is the process of visualizing and documenting a process in a clear and concise manner. It helps to identify the steps involved in a process, the people and resources required, and any potential bottlenecks or inefficiencies.
  3. Continuous improvement: A key aspect of process-based management is the focus on continuous improvement. This means regularly reviewing and analyzing processes to identify opportunities for improvement and implementing changes to make the process more efficient and effective.
  4. Clear roles and responsibilities: It is important to clearly define roles and responsibilities within the organization so that everyone knows what is expected of them and how they fit into the overall process.
  5. Effective communication: Effective communication is essential to the success of any process-based system. This includes clear communication of goals, objectives, and expectations, as well as open and honest communication about any issues or challenges that arise.
  6. Technology and tools: The use of appropriate technology and tools can help to streamline and automate processes, making them more efficient and effective.

By incorporating these elements into a process-based management system, organizations can improve the way they work and drive continuous improvement.

How To Create a Process Map?

Assuming you understand the basics of process management, creating a process map is relatively simple. You can use a variety of methods and tools, but the key is to make sure the map is easy to read and understand.

There are several steps you can follow to create a process map:

  1. Identify the process you want to map: Start by identifying the process you want to map. This could be a business process, such as the process for onboarding new employees, or a personal process, such as a daily morning routine.
  2. Gather information: Next, gather information about the process. This could include talking to people who are involved in the process, reviewing documentation, and observing the process in action.
  3. Define the process steps: Identify the specific steps involved in the process, in the order they occur. Be as detailed as possible but try to avoid going into too much depth on any one step.
  4. Create the process map: Use a flowcharting tool or diagramming software to create a visual representation of the process. Start by drawing a box for each step in the process and connecting them with arrows to show the flow of work.
  5. Review and revise: Review the process map with the people who are involved in the process and make any necessary revisions. This can help to ensure that the process map accurately reflects the way work is actually done.
  6. Implement and use the process map: Use the process map to help improve and streamline the process. This could include identifying bottlenecks or inefficiencies and implementing changes to address them.

By following these steps, you can create a clear and concise process map that will help you understand and improve the way work is done.

How To Measure the Success of Your Process-Based System?

There are a few key metrics that you can track to measure the success of your process-based system:

  1. Process efficiency: One key indicator of success is the efficiency of your processes. This can be measured in terms of how long it takes to complete a process, how many resources are required, and how many errors or defects occur.
  2. Process effectiveness: In addition to efficiency, it is important to measure the effectiveness of your processes. This can be done by looking at how well the process meets its intended goals and objectives, and how well it meets the needs of customers or other stakeholders.
  3. Continuous improvement: The ongoing improvement of processes is a key aspect of process-based management. Measuring the success of continuous improvement efforts can help to identify areas where further improvement is needed and track progress over time.
  4. Customer satisfaction: Measuring customer satisfaction is a good way to gauge the overall success of your process-based system. This can be done through surveys, focus groups, or other research methods.
  5. Employee satisfaction: Engaged and satisfied employees are often key indicators of a successful process-based system. Measuring employee satisfaction can help to identify areas for improvement and ensure that the system is meeting the needs of the workforce.

By regularly measuring and tracking these key indicators, you can get a sense of how well your process-based system is working and identify areas for improvement.

Tips For Improving the Efficiency Of Your Process

There are a few key things you can do to make sure your process is as efficient as possible:

  • Make sure you have a clear and concise process definition. This will help everyone involved in the process to understand what needs to be done and how it should be done.
  • Keep your process documentation up to date. This will ensure that everyone is working from the same version of the process and that any changes are communicated clearly.
  • Streamline your process where possible. Remove any unnecessary steps or tasks that are adding complexity without adding value.
  • Automate where possible. Automation can help to reduce error rates and improve consistency.
  • Continuously monitor and measure your process performance. This will allow you to identify areas for improvement and take corrective action where necessary.
  • Keep it simple. Use basic shapes and lines to illustrate the flow of steps in the process. Avoid adding too much detail that will only serve to clutter the map.
  • Make it visual. Use colors, labels, and other visual cues to help readers follow the flow of the process.
  • Keep it consistent. Use the same symbols and formatting throughout the map so that readers can easily follow along.

Make it actionable. Include enough detail in each step so that readers know what needs to be done. This will help them implement the process.

What are Business Process Management and Process-Based Management?

Business Process Management (BPM) is a type of management that focuses on the structure and organization of processes within an organization. The goal of BPM is to ensure that processes are efficient, effective, and customer-focused.

Process-Based Management (PBM) is a subset of BPM, focusing on the specific activities related to managing processes within an organization. It provides guidance and direction for project managers to create processes that lead to excellence in customer service, improved productivity, and cost efficiency. 

PBM is based on the idea that organizations should systematically identify and analyze their processes in order to improve them. This includes analyzing process flow diagrams, identifying areas where improvements can be made, and designing new process models to be implemented.

Additionally, PBM also provides tools for measuring performance against goals and objectives, allowing project managers to track progress against established milestones. By utilizing these tools, businesses can ensure that their processes are up-to-date with current industry standards, leading to better customer satisfaction and overall success. 

PBM is an invaluable tool for any business looking to improve its operations. With proper guidance from project managers and an understanding of the process improvement cycle, businesses can achieve maximum efficiency while still providing excellent customer service.

Process-based orientation

Process-based management is a business model that focuses on the structure and organization of processes within an organization. This type of management is essential for businesses to create a successful environment as it helps to define excellency and ensure team members stay on track.

However, for those who are new to process-based management, it can be difficult to understand the basics. We will focus on the notion of process-based orientation, as its base concept often overlaps with the generic process-based management concept. 

In that order, process-based orientation refers to the practice of orienting processes around certain goals or objectives which need to be achieved in order for the company to succeed.

To do this successfully, project managers must first understand what goals and objectives are most important for their company, and then map out specific processes that will help them reach those goals. 

In addition, they must also consider how they can measure progress towards these goals, as well as how they can adjust or modify processes if needed.

Process-based orientation is only one aspect of process-based management, but it is a critical one that businesses should consider when trying to achieve success. 

By understanding what goals need to be achieved and mapping out processes that help reach those goals, companies can create an organized system that encourages team members to stay on track and strive for excellence.

Process-based orientation vs Functional orientation

Process-based orientation and functional orientation are two different approaches to organizing work within an organization.

Functional orientation is an approach in which an organization is divided into functional departments, such as finance, marketing, human resources, and operations. 

Each department is responsible for a specific function within the organization and has its own set of goals and objectives. The functional orientation approach aims to improve efficiency by having specialists in each department focus on their specific areas of expertise.

In the context of business process management definition, we can say that process-based orientation is an approach that focuses on the processes or activities that create value for customers. 

The organization is organized around processes, such as order fulfilment, product development, or customer service, rather than functional departments. In this approach, teams from different functional areas work together to carry out a specific process. 

The process-based management system aims to improve customer satisfaction and quality by aligning the organization’s activities with customer needs and preferences.

The functional orientation approach has some advantages, such as specialization, efficiency, and clear accountability for departmental goals.

However, it can also lead to silos, where departments focus solely on their own goals and may not communicate effectively with other departments. This can result in a lack of coordination, delays, and errors in the overall process.

The process-based approach, on the other hand, encourages collaboration and communication between different functional areas, which can lead to improved coordination and higher quality outcomes. 

However, it can be more difficult to manage and may require a higher level of coordination and communication between departments.

Ultimately, the choice between process-based and functional orientation depends on the specific goals and needs of the organization. 

Some organizations may find that a hybrid approach, combining elements of both approaches, is the most effective way to achieve their goals.

Formal process vs informal process

Formal and informal processes refer to two different ways of organizing work or activities within an organization. Here are the key differences between the two:

By Business Process Management Definition: Formal processes are pre-defined, documented, and standardized procedures for carrying out specific activities or tasks. 

Informal processes, on the other hand, are not formally defined, but instead are based on personal relationships and informal communication channels.

Structure: Formal processes have a clear and defined structure, with specific roles and responsibilities assigned to individuals or teams. The latter, however, lacks a clear structure and may rely on ad-hoc decision-making.

Documentation: In terms of documentation, formal processes often have strict compliance requirements, with procedures, guidelines, and protocols clearly outlined. 

Informal processes, on the other hand, are not typically documented and may rely on personal experience or informal guidance.

Control: In the context of control, formal processes are designed to be controlled and managed, with clear feedback mechanisms to ensure compliance with established procedures. 

Informal processes, on the other hand, are often more difficult to control and manage, as they may rely on personal relationships and informal communication channels.

How to do process optimization?

Here are some steps to take to optimize organizational workflows. Bear in mind that they are general in nature, since management by process, or process-oriented management varies from one company to another.

Feel free to improvise for the best results.

Identify the process: The first step is to identify the specific process or workflow that needs optimization. This can be done through observation, data collection, or interviews with stakeholders involved in the process.

Map the process: Once the process has been identified, map out the current process from start to finish, including all the steps, tasks, and people involved. This will help identify areas of inefficiency, bottlenecks, and opportunities for improvement.

Analyze the data: Collect and analyze data on the process to identify areas where improvements can be made. This can include time and motion studies, analysis of cycle times and lead times, and identification of process waste or non-value-added activities.

Identify improvement opportunities: Based on the analysis, identify specific improvement opportunities that can be made to the process. This can include eliminating waste, reducing cycle times, improving communication and collaboration, and streamlining tasks.

Develop and implement a plan: Develop a plan to implement the identified improvements and prioritize them based on impact and feasibility. This may include changes to workflows, standard operating procedures, training, and technology.

How processes and procedures are different?

Process and procedures are two different concepts, but they are related to each other.

A process is a series of steps or activities that are followed in order to achieve a particular goal or objective. It is a systematic and organized way of doing things. A process is typically made up of several procedures or sub-processes that are interconnected and interdependent.

A procedure, conversely, is a specific set of instructions or steps that must be followed to complete a task or activity within a process. It provides a detailed and specific description of how a particular task should be completed. 

Procedures are often documented and standardized to ensure consistency and compliance with established best practices.

What are the disadvantages of process-based management?

As fancy it might seem, alongside plenty of perks, process-based management often doesn’t garner desired results. It depends on the company’s requirements, whether a process-based management system is needed, or not.

Having said that, let’s look at some of the disadvantages of management by process or process-based management. 

Lack of flexibility: Process-based management can be inflexible as it relies on defined and standardized procedures. This can make it difficult to adapt to unexpected situations or changes in the environment.

Complexity: Process-based management can be complex and difficult to understand, especially for employees who are not familiar with the procedures. This can lead to confusion and errors in implementation.

Slow decision-making: The need to follow defined procedures can slow down decision-making, as approvals and sign-offs may be required at each step of the process.

Cost: Implementing process-based management can be expensive, as it often requires the creation and maintenance of detailed process maps, documentation, and training programs.

Over-reliance on process: An over-reliance on process can lead to a lack of creativity and innovation, as employees may focus too much on following procedures rather than thinking outside the box.

What is process-based structure?

A process-based structure is a type of organizational structure that is organized around the key processes or workflows of the organization. 

Instead of being organized around functions or departments, a process-based structure is designed to focus on the end-to-end processes that create value for customers or stakeholders.

In a process-based structure, employees are organized into cross-functional teams that are responsible for the entire process, from start to finish. 

Each team is made up of employees from different functions or departments who work together to achieve the desired outcomes. 

The team members collaborate and share information to ensure that the process is completed efficiently and effectively.


Process-based management is a powerful tool that can help organizations become more efficient and effective. It allows for better communication between departments and teams, as well as improved customer service.

By following the steps outlined in this beginner’s guide to process-based management, you can begin implementing processes into your organization quickly and easily. With the right guidance and dedication, you’ll be able to create an environment where business objectives are achieved successfully and efficiently.

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